Start with your inbox
Check the email address entered during quotation, including spelling. Search spam, promotions and filtered folders for messages from the insurer or issuing provider. Keep any transaction and quote references together.
HELP / EXPLAINED
Where are my insurance documents?
Steps to take if a certificate or policy email has not arrived.
THE SHORT VERSION
Steps to take if a certificate or policy email has not arrived.
Avoid driving while waiting for proof
A payment receipt is not an insurance certificate. If you cannot confirm that cover was issued and is in force, seek clarification from the insurer or authorised service team before driving.
Ask for a secure resend
Contact the appropriate policy support route with your reference and registered email. They may need to verify identity before discussing private policy details or resending documents.
GOOD TO KNOW
Common questions
Can I use a screenshot of the quote instead?
No. A quote is not proof of issued insurance.
Will a resend change the cover dates?
No. Any changes require the insurer’s agreement and a new confirmation.