What to do when checkout does not open or a payment is unclear.
What to do when checkout does not open or a payment is unclear.
A closed browser or slow redirect can leave the outcome uncertain. Before retrying, check your email and account statements for a transaction or confirmation. Do not keep paying the same quote without confirming the prior status.
Payment confirmation and insurer issuance are separate events. You should still wait for the insurer’s policy documents and start time before driving, even if your bank shows an authorisation.
Supply a quote reference, transaction time and the last four card digits only if the authorised support process requests them. Never send the complete card number, CVC or online-banking credentials.
Payment and policy issuance are separate steps. The insurer or provider must confirm the outcome.
Use only payment methods offered on the authorised checkout. Never send money to an unverified account.