Safety comes first
If an incident occurs, put safety and any urgent emergency response before administrative tasks. Follow the law on stopping and exchanging details. If someone is injured or the road is unsafe, seek appropriate assistance.
INSURANCE GUIDES / EXPLAINED
What to do after an incident
How to organise information if something happens during temporary cover.
THE SHORT VERSION
How to organise information if something happens during temporary cover.
Contact the insurer
Use the claims contact details in the insurer-issued policy documents. Provide accurate information about the time, vehicle, parties and circumstances. Do not assume the website support inbox is the claims-handling department.
Keep evidence together
Save the policy reference, photographs where safe, third-party details and any official incident reference. Follow deadlines and notification duties stated in the policy wording, even if damage initially seems minor.
GOOD TO KNOW
Common questions
Should I report an incident even without a claim?
Your policy may require notification of incidents. Check the wording and ask the insurer.
Does GreenOnMID decide claims?
No. Claims are handled under the insurer’s policy and its stated process.